Policies
Shipping Options
| Order Amount | Shipping | In-Store Pickup |
| Under $74.99 | $7.99 | Free |
| Over $75 | *Free | Free |
Shipping options are available for most apparel and accessory items. Orders typically ship within one business day of being placed.
Due to our dealer agreements, some bikes may not be eligible for shipping.
*Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Sorry, but we do not ship outside of the Continental U.S.
In-Store Pickup
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
Returns + Exchanges
We get it - sometimes you would like to return or exchange something you recently purchased. Contact us ASAP to determine a resolution. Please understand for Returns or Exchanges, the item needs to be new (unused, not washed), have all the original packaging, etc so we may re-sell as new. Depending on the circumstances, there may be fees associated with a return (i.e. items not returned in new-condition, Special Orders, Labor, etc...). All returns and exchanges will be handled with the highest level of trust, respect and understanding by a member of the shop leadership.
Information Security
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!